Guest Services–Security (Part-time/Seasonal)

Posted: Aug 10, 2017

Company

Bradley Center Sports and Entertainment Corporation

Description

Guest Services – Security (Part time/Seasonal)

Department:  Guest and Security Services

Hours:  Must be able to work flexible hours including nights, weekends and occasionally holidays

POSITION SUMMARY:

Provide guests with an exceptional customer service experience and impression of the BMO Harris Bradley Center; ensure the safety of our guests and employees; provide discrete security at all entrances to the Center and restricted areas of the facility; ensure that the Center and surrounding property remain intact and undamaged. Demonstrate a professional and courteous demeanor at all times and maintain the highest standards of customer service.

 
ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Welcome guests and provide them accurate event and Center information, displaying a fan-friendly and professional appearance at all times
  • Monitor pedestrian traffic at Center entrances to maintain orderly flow and safe entry and exit of the facility
  • Enforce all Center policies and procedures
  • Alert management of safety concerns within the Center
  • Assist with implementation of emergency procedures when necessary
  • Restrict unauthorized person(s) from entering restricted areas
  • Perform other duties as assigned

Qualifications

MINIMUM QUALIFICATIONS:

  • High school diploma or GED preferred
  • Good communication skills, pleasant manner, approachable
  • Must enjoy working with a variety of people and have a service-oriented approach
  • Ability to remain calm under pressure
  • Ability to understand and follow verbal and written instructions, including work-related safety rules, and apply them to work environment
  • Must be able to walk or stand for the duration of the shift, climb steps and perform duties in low-lighting situations
  • Ability to lift 15 lbs. unaided
  • Enthusiasm for working and participating in an exciting, team-oriented workplace
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