Guest Services - Supervisor (Part-time/Seasonal)

Posted: Aug 10, 2017


Bradley Center Sports and Entertainment Corporation


Guest Services – SUPERVISOR (Part time/Seasonal)

Department:  Guest and Security Services

Hours:  Must be able to work flexible hours, primarily evening and weekend shifts, and occasionally holidays


Under the direct supervision of the Manager of Guest Services, oversee work performed by department staff to ensure that guests have an exceptional experience at the BMO Harris Bradley Center; supervise and provide performance feedback to staff; monitor guest activity and assist with maintaining order and ensuring adherence to safety rules. Demonstrate a professional and courteous demeanor at all times and maintain the highest standards of customer service.


  • Conduct pre-event planning to ensure proper utilization and deployment of staff; assist with preparation of post-event reports
  • Review staff assignments prior to each event; assist with staff check-in and issue radios, pagers and other equipment necessary for the event
  • Assist with orientation and training of new employees; supervise staff and provide performance feedback and coaching as needed, make recommendations for disciplinary action
  • Attend pre-event security meetings and other staff meetings as required; act as a member of the emergency evacuation team by communicating with and directing guests during a facility emergency
  • Understand and enforce all Center policies and procedures; respond to arena and event issues, including but not limited to ticket and seating-related problems, alcohol awareness, lost children, and guests with special needs
  • Alert management of safety concerns within the Center
  • Display a fan-friendly and professional appearance at all times
  • Perform other duties as assigned



  • High school diploma or GED required; college graduate preferred 
  • A minimum of three (3) years' supervisory experience, preferably in Guest Services and/or Customer Service 
  • Excellent communication skills, pleasant manner, approachable and unflappable
  • Ability to establish and maintain effective working relationships with subordinates, superiors, other departmental employees, tenants, and the public
  • Must enjoy working with a variety of people and have a service-oriented approach
  • Ability to remain calm and focused under pressure
  • Ability to understand and follow verbal and written instructions, including work-related safety rules, and apply them to work environment
  • Enthusiasm for working and participating in an exciting, team-oriented workplace
  • Must be able to walk or stand for the duration of the shift, climb steps and perform duties in low-lighting situations
  • Ability to lift 15 lbs. unaided